Last Updated: June 2026

At Novatek LLC, customer satisfaction is important to us. We strive to provide high-quality electronics, computer components, replacement parts, accessories, and related products. This Refund & Return Policy explains the conditions under which products may be returned, exchanged, or refunded.

By placing an order through https://novatekllc.online, you agree to the terms outlined below.

1. Return Eligibility

Customers may request a return within 30 calendar days from the date of delivery, subject to the conditions outlined in this policy.

To be eligible for a return:

• The item must be unused or in substantially the same condition as received.
• The item must be returned with original packaging, manuals, accessories, cables, documentation, and included components.
• The item must not show signs of physical damage, misuse, modification, or unauthorized repair.
• Proof of purchase or order number must be provided.

Products returned without prior authorization may be refused.

2. Non-Returnable Items

The following items are generally not eligible for return unless defective upon arrival:

• Customized or special-order products
• Products sold as clearance, final sale, liquidation, or non-returnable
• Products damaged by improper installation or customer misuse
• Products missing serial numbers or manufacturer labels
• Consumable items where packaging has been opened
• Products returned without original components

3. Defective or Damaged Products

If you receive a defective, damaged, incorrect, or incomplete product, please contact us within 7 days of delivery.

To assist with investigation and resolution, we may request:

• Photographs of the product
• Photographs of the packaging
• Serial number information
• Description of the issue
• Video evidence demonstrating the defect where appropriate

Upon verification, we may offer:

• Replacement
• Repair
• Store credit
• Full or partial refund

The resolution offered will depend on product condition, manufacturer policies, and inventory availability.

4. Dead on Arrival (DOA) Products

Products that arrive non-functional upon delivery may qualify as Dead on Arrival (DOA).

DOA claims must be reported within 7 days of delivery and may require testing or manufacturer verification before approval.

Approved DOA claims may qualify for:

• Replacement product
• Full refund
• Store credit

at our discretion and subject to product availability.

5. Return Authorization

Before returning any item, customers must obtain Return Merchandise Authorization (RMA) approval from Novatek LLC.

Returns shipped without authorization may be refused or returned to sender.

To request authorization, contact:

Email: support@novatekllc.online

Please include:

• Order number
• Product name
• Description of issue
• Photographs if applicable

6. Return Shipping

Unless the return is due to our error, defective merchandise, or shipping damage, customers are responsible for return shipping costs.

We recommend using a tracked and insured shipping service.

Novatek LLC is not responsible for items lost or damaged during return transit.

7. Inspection Process

All returned products are inspected upon receipt.

Inspection may include:

• Serial number verification
• Physical condition review
• Functional testing
• Accessory verification
• Packaging verification

Returns failing inspection may be denied or subject to partial refund adjustments.

8. Refund Processing

Approved refunds will be issued to the original payment method whenever possible.

Refund processing times may vary depending on:

• Payment provider
• Credit card issuer
• Banking institution
• Fraud review requirements

Most approved refunds are processed within 5–10 business days after inspection.

Additional processing time may be required by financial institutions.

9. Partial Refunds

Partial refunds may be issued when:

• Items are returned incomplete
• Packaging is missing
• Products show signs of use
• Accessories are missing
• Products are returned in a condition different from that originally shipped

The amount deducted will depend on the condition of the returned merchandise.

10. Order Cancellations

Orders may be canceled before shipment.

Once an order has shipped, it generally cannot be canceled and must instead follow the return process.

Orders flagged for fraud prevention, verification issues, inventory discrepancies, pricing errors, or compliance concerns may be canceled at our discretion.

11. Refused Deliveries

If a shipment is refused by the recipient without authorization:

• Original shipping charges may not be refunded.
• Return shipping fees may be deducted from the refund.
• Additional carrier fees may be deducted where applicable.

12. Manufacturer Warranty

Many products sold by Novatek LLC include manufacturer warranties.

Warranty terms vary by manufacturer and product category.

Warranty service may require customers to work directly with the manufacturer where applicable.

Warranty coverage does not include:

• Accidental damage
• Improper installation
• Misuse
• Neglect
• Unauthorized modifications
• Normal wear and tear

13. Fraud Prevention

To protect customers and our business, refunds may be delayed or denied where fraud, abuse, chargeback manipulation, serial number tampering, or policy violations are suspected.

Novatek LLC reserves the right to investigate any return request and require additional verification.

14. Limitation of Liability

To the maximum extent permitted by law, Novatek LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of products purchased through our website.

Our maximum liability shall not exceed the amount paid for the applicable product.

15. Policy Updates

We reserve the right to update this Refund & Return Policy at any time.

Any revisions will become effective upon publication on our website.

Contact Information

Novatek LLC

Website: https://novatekllc.online

Email: support@novatekllc.online

Address: 100 Rancho Alegre Rd, Santa Fe, NM 87508

Customer Support: support@novatekllc.online