{"id":11,"date":"2026-06-19T07:47:01","date_gmt":"2026-06-19T07:47:01","guid":{"rendered":"http:\/\/13.207.196.63\/?page_id=11"},"modified":"2026-06-19T07:47:01","modified_gmt":"2026-06-19T07:47:01","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/novatekllc.online\/?page_id=11","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\"><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last Updated:<\/strong> June 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Novatek LLC, customer satisfaction is important to us. We strive to provide high-quality electronics, computer components, replacement parts, accessories, and related products. This Refund &amp; Return Policy explains the conditions under which products may be returned, exchanged, or refunded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By placing an order through <a href=\"https:\/\/novatekllc.online\/\">https:\/\/novatekllc.online<\/a>, you agree to the terms outlined below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Return Eligibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may request a return within <strong>30 calendar days<\/strong> from the date of delivery, subject to the conditions outlined in this policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The item must be unused or in substantially the same condition as received.<\/li>\n\n\n\n<li>The item must be returned with original packaging, manuals, accessories, cables, documentation, and included components.<\/li>\n\n\n\n<li>The item must not show signs of physical damage, misuse, modification, or unauthorized repair.<\/li>\n\n\n\n<li>Proof of purchase or order number must be provided.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Products returned without prior authorization may be refused.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The following items are generally not eligible for return unless defective upon arrival:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customized or special-order products<\/li>\n\n\n\n<li>Products sold as clearance, final sale, liquidation, or non-returnable<\/li>\n\n\n\n<li>Products damaged by improper installation or customer misuse<\/li>\n\n\n\n<li>Products missing serial numbers or manufacturer labels<\/li>\n\n\n\n<li>Consumable items where packaging has been opened<\/li>\n\n\n\n<li>Products returned without original components<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">3. Defective or Damaged Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a defective, damaged, incorrect, or incomplete product, please contact us within <strong>7 days of delivery<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To assist with investigation and resolution, we may request:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Photographs of the product<\/li>\n\n\n\n<li>Photographs of the packaging<\/li>\n\n\n\n<li>Serial number information<\/li>\n\n\n\n<li>Description of the issue<\/li>\n\n\n\n<li>Video evidence demonstrating the defect where appropriate<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Upon verification, we may offer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replacement<\/li>\n\n\n\n<li>Repair<\/li>\n\n\n\n<li>Store credit<\/li>\n\n\n\n<li>Full or partial refund<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The resolution offered will depend on product condition, manufacturer policies, and inventory availability.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Dead on Arrival (DOA) Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Products that arrive non-functional upon delivery may qualify as Dead on Arrival (DOA).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">DOA claims must be reported within <strong>7 days of delivery<\/strong> and may require testing or manufacturer verification before approval.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Approved DOA claims may qualify for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replacement product<\/li>\n\n\n\n<li>Full refund<\/li>\n\n\n\n<li>Store credit<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">at our discretion and subject to product availability.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Return Authorization<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before returning any item, customers must obtain Return Merchandise Authorization (RMA) approval from Novatek LLC.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returns shipped without authorization may be refused or returned to sender.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To request authorization, contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: <a href=\"mailto:support@novatekllc.online\">support@novatekllc.online<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Product name<\/li>\n\n\n\n<li>Description of issue<\/li>\n\n\n\n<li>Photographs if applicable<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">6. Return Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Unless the return is due to our error, defective merchandise, or shipping damage, customers are responsible for return shipping costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend using a tracked and insured shipping service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Novatek LLC is not responsible for items lost or damaged during return transit.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Inspection Process<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All returned products are inspected upon receipt.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Inspection may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Serial number verification<\/li>\n\n\n\n<li>Physical condition review<\/li>\n\n\n\n<li>Functional testing<\/li>\n\n\n\n<li>Accessory verification<\/li>\n\n\n\n<li>Packaging verification<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Returns failing inspection may be denied or subject to partial refund adjustments.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Refund Processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Approved refunds will be issued to the original payment method whenever possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refund processing times may vary depending on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payment provider<\/li>\n\n\n\n<li>Credit card issuer<\/li>\n\n\n\n<li>Banking institution<\/li>\n\n\n\n<li>Fraud review requirements<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Most approved refunds are processed within <strong>5\u201310 business days<\/strong> after inspection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additional processing time may be required by financial institutions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Partial Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Partial refunds may be issued when:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items are returned incomplete<\/li>\n\n\n\n<li>Packaging is missing<\/li>\n\n\n\n<li>Products show signs of use<\/li>\n\n\n\n<li>Accessories are missing<\/li>\n\n\n\n<li>Products are returned in a condition different from that originally shipped<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The amount deducted will depend on the condition of the returned merchandise.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Order Cancellations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders may be canceled before shipment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has shipped, it generally cannot be canceled and must instead follow the return process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orders flagged for fraud prevention, verification issues, inventory discrepancies, pricing errors, or compliance concerns may be canceled at our discretion.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Refused Deliveries<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a shipment is refused by the recipient without authorization:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Original shipping charges may not be refunded.<\/li>\n\n\n\n<li>Return shipping fees may be deducted from the refund.<\/li>\n\n\n\n<li>Additional carrier fees may be deducted where applicable.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">12. Manufacturer Warranty<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Many products sold by Novatek LLC include manufacturer warranties.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Warranty terms vary by manufacturer and product category.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Warranty service may require customers to work directly with the manufacturer where applicable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Warranty coverage does not include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accidental damage<\/li>\n\n\n\n<li>Improper installation<\/li>\n\n\n\n<li>Misuse<\/li>\n\n\n\n<li>Neglect<\/li>\n\n\n\n<li>Unauthorized modifications<\/li>\n\n\n\n<li>Normal wear and tear<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">13. Fraud Prevention<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To protect customers and our business, refunds may be delayed or denied where fraud, abuse, chargeback manipulation, serial number tampering, or policy violations are suspected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Novatek LLC reserves the right to investigate any return request and require additional verification.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Limitation of Liability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To the maximum extent permitted by law, Novatek LLC shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of products purchased through our website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our maximum liability shall not exceed the amount paid for the applicable product.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">15. Policy Updates<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We reserve the right to update this Refund &amp; Return Policy at any time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any revisions will become effective upon publication on our website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Novatek LLC<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Website: <a href=\"https:\/\/novatekllc.online\/\">https:\/\/novatekllc.online<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Email: <a href=\"mailto:support@novatekllc.online\">support@novatekllc.online<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Address: 100 Rancho Alegre Rd, Santa Fe, NM 87508<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customer Support: <a href=\"mailto:support@novatekllc.online\">support@novatekllc.online<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: June 2026 At Novatek LLC, customer satisfaction is important to us. We strive to provide high-quality electronics, computer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/novatekllc.online\/index.php?rest_route=\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/novatekllc.online\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/novatekllc.online\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/novatekllc.online\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/novatekllc.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11"}],"version-history":[{"count":1,"href":"https:\/\/novatekllc.online\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":374,"href":"https:\/\/novatekllc.online\/index.php?rest_route=\/wp\/v2\/pages\/11\/revisions\/374"}],"wp:attachment":[{"href":"https:\/\/novatekllc.online\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}